Before you write
Is it about the order? Delivery, a code that will not redeem, a refund — that is the store, not us. They hold your order.
Is it about the payment? Sent on the wrong network, sent late, sent less than the amount, or still confirming after a long time — that is us.
What helps most: the transaction hash. With it we can find your transfer on-chain even if it never reached the invoice.
We will never ask for your seed phrase, recovery phrase or private keys. Do not put them in this form or send them to anyone.